Returns and refunds
This page explains how returns, refunds and cancellations work for orders placed on yasuee.com. It applies to orders shipped within the United States by Yasuee LLC.
14-day return window
If you change your mind after your order arrives, you may return most items within 14 days of delivery. The 14 days count from the carrier's delivery scan; if no delivery scan is recorded, they count from 14 days after dispatch. Email Customer Service at sell [at] yasuee.com with your order number to request a return, and please wait for our written return authorisation before shipping anything back — parcels sent back without authorisation may be refused.
Condition of returned items
Items must be returned unused and in their original packaging, including the outer box, shrink wrap, tags and accessories.
Collectible figures and models are sold as sealed items. Once the factory seal or blister has been opened, the item is no longer eligible for a change-of-mind return. This does not affect your rights if the item arrives damaged, defective or incorrect, which are covered separately below.
When we inspect a change-of-mind return, if the item arrives opened or used, or is not the item we sent, the return is declined and the item is sent back to you at our cost.
Return shipping
Once your return is authorised we email you a prepaid USPS return label, so you never need to buy postage. For change-of-mind returns the label cost of $5.05 is deducted from your refund; for items that arrive damaged, defective or incorrect the return shipping is on us. Please use the label we send and keep your drop-off receipt — we cannot refund a return we never receive.
Restocking fee
A restocking fee of 15% of the item price applies to change-of-mind returns refunded to your original payment method. If you choose a refund to Yasuee Coins instead, no restocking fee is charged. No restocking fee applies to items that arrive damaged, defective or incorrect.
Refunds
Once we receive and inspect the returned item, we issue your refund within 3 business days — to your original payment method, less the restocking fee and the return label cost, or to Yasuee Coins, which are credited to your account immediately. A refund to Yasuee Coins is the full amount you paid for the item, including the original outbound shipping, less only the return label cost. Your card issuer may take several more business days to show a refund on your statement. Original outbound shipping charges are not refunded on change-of-mind returns to your original payment method.
Mass-produced toys, cosmetic variations and older collectibles
Our toys, figures and model kits are mass-produced products. Small differences between individual units can occur, including on premium, limited-edition and collectible items. A flawless cosmetic finish is not guaranteed.
The following conditions alone do not qualify for a defective-item return, exchange or refund, provided they do not materially affect normal assembly, articulation or use, or substantially alter the advertised appearance:
- Minor paint spots, slight overspray, small isolated paint imperfections, or slight differences in colour, shading or finish.
- Mould lines, assembly seams, minor surface marks, or slight joint looseness that does not prevent normal use.
- Minor dents, creases, scuffs or printing variations on packaging where the product itself remains protected and undamaged.
- Superficial residue that can be safely removed through manufacturer-recommended gentle care without damaging the product or its finish.
Retired and older stock
Factory-sealed means that the original packaging has not been opened; it does not mean the product was recently manufactured. Minor age-related cosmetic changes specifically disclosed before purchase are not grounds for a defective-item return.
Age alone does not exclude a genuine defect. Broken or missing components, significant paint or coating deterioration, persistent tackiness that affects normal handling, or suspected contamination will be assessed individually under our damaged, defective or incorrect-item policy. These conditions are not automatically treated as normal production variations.
Please contact us with your order number and clear photographs before attempting repairs, repainting or chemical cleaning. We do not require customers to attempt cleaning or repairs before reporting a possible defect.
These exclusions do not remove eligibility for an otherwise qualifying unopened change-of-mind return, or limit any consumer rights that cannot lawfully be excluded. Updated terms apply to orders placed after publication and do not reduce protections applicable to earlier purchases.
Damaged, defective or incorrect items
If there is a problem with the item sent, please contact Customer Service at sell [at] yasuee.com within 14 days from the arrival of the product.
Please send us photos of the following, if there is any damage or missing parts:
For damages:
- Damaged section
- Cardboard shipping box
For missing parts:
- Missing section
- Shipping box
Once we have confirmed the problem, you may choose replacement parts, a replacement item (subject to stock), or a refund of the purchase price to your original payment method or as Yasuee Coins; original outbound shipping charges are refunded as well. At our discretion we may offer a goodwill partial refund so you can keep the item; this does not make an excluded cosmetic variation a confirmed defect or reduce your rights for a confirmed defect.
None of the change-of-mind conditions above apply in this case — we cover the return shipping and no restocking fee is charged.
Cancelling an order before it ships
You may cancel an order for any reason within 3 days of placing it, provided it has not yet shipped. There is no cancellation fee: you receive a full refund to your original payment method or as Yasuee Coins.
After those 3 days, a pre-order that has not yet shipped can still be cancelled. A refund to your original payment method is the amount paid less a restocking fee of 5%; a refund to Yasuee Coins is the full amount paid, with no restocking fee. To cancel, email Customer Service at sell [at] yasuee.com with your order number.
If your order has not shipped by the dispatch date shown when you ordered — or within 30 days of your order where no date was shown — you may cancel at any time for a full refund, with no restocking fee.
Cancelling after your order has shipped
If your order has already shipped but has not been delivered yet, you may still ask us to cancel it. Email Customer Service at sell [at] yasuee.com with your order number as soon as possible. If we are able to stop the parcel and it comes back to us, you can choose either:
- a refund to your original payment method of the item price less a restocking fee of 15% (the original outbound shipping is not refunded); or
- a refund to Yasuee Coins of the full amount you paid, including shipping, with no fee.
We issue the refund within 3 business days of the parcel arriving back with us. If the parcel cannot be stopped and is delivered to you, the 14-day return terms above apply instead.
How to reach us
Yasuee LLC
Email: sell [at] yasuee.com
Returns and refunds
This page explains how returns, refunds and cancellations work for orders placed on yasuee.com. It applies to orders shipped within the United States by Yasuee LLC.
14-day return window
If you change your mind after your order arrives, you may return most items within 14 days of delivery. The 14 days count from the carrier's delivery scan; if no delivery scan is recorded, they count from 14 days after dispatch. Email Customer Service at sell [at] yasuee.com with your order number to request a return, and please wait for our written return authorisation before shipping anything back — parcels sent back without authorisation may be refused.
Condition of returned items
Items must be returned unused and in their original packaging, including the outer box, shrink wrap, tags and accessories.
Collectible figures and models are sold as sealed items. Once the factory seal or blister has been opened, the item is no longer eligible for a change-of-mind return. This does not affect your rights if the item arrives damaged, defective or incorrect, which are covered separately below.
When we inspect a change-of-mind return, if the item arrives opened or used, or is not the item we sent, the return is declined and the item is sent back to you at our cost.
Return shipping
Once your return is authorised we email you a prepaid USPS return label, so you never need to buy postage. For change-of-mind returns the label cost of $5.05 is deducted from your refund; for items that arrive damaged, defective or incorrect the return shipping is on us. Please use the label we send and keep your drop-off receipt — we cannot refund a return we never receive.
Restocking fee
A restocking fee of 15% of the item price applies to change-of-mind returns refunded to your original payment method. If you choose a refund to Yasuee Coins instead, no restocking fee is charged. No restocking fee applies to items that arrive damaged, defective or incorrect.
Refunds
Once we receive and inspect the returned item, we issue your refund within 3 business days — to your original payment method, less the restocking fee and the return label cost, or to Yasuee Coins, which are credited to your account immediately. A refund to Yasuee Coins is the full amount you paid for the item, including the original outbound shipping, less only the return label cost. Your card issuer may take several more business days to show a refund on your statement. Original outbound shipping charges are not refunded on change-of-mind returns to your original payment method.
Mass-produced toys, cosmetic variations and older collectibles
Our toys, figures and model kits are mass-produced products. Small differences between individual units can occur, including on premium, limited-edition and collectible items. A flawless cosmetic finish is not guaranteed.
The following conditions alone do not qualify for a defective-item return, exchange or refund, provided they do not materially affect normal assembly, articulation or use, or substantially alter the advertised appearance:
- Minor paint spots, slight overspray, small isolated paint imperfections, or slight differences in colour, shading or finish.
- Mould lines, assembly seams, minor surface marks, or slight joint looseness that does not prevent normal use.
- Minor dents, creases, scuffs or printing variations on packaging where the product itself remains protected and undamaged.
- Superficial residue that can be safely removed through manufacturer-recommended gentle care without damaging the product or its finish.
Retired and older stock
Factory-sealed means that the original packaging has not been opened; it does not mean the product was recently manufactured. Minor age-related cosmetic changes specifically disclosed before purchase are not grounds for a defective-item return.
Age alone does not exclude a genuine defect. Broken or missing components, significant paint or coating deterioration, persistent tackiness that affects normal handling, or suspected contamination will be assessed individually under our damaged, defective or incorrect-item policy. These conditions are not automatically treated as normal production variations.
Please contact us with your order number and clear photographs before attempting repairs, repainting or chemical cleaning. We do not require customers to attempt cleaning or repairs before reporting a possible defect.
These exclusions do not remove eligibility for an otherwise qualifying unopened change-of-mind return, or limit any consumer rights that cannot lawfully be excluded. Updated terms apply to orders placed after publication and do not reduce protections applicable to earlier purchases.
Damaged, defective or incorrect items
If there is a problem with the item sent, please contact Customer Service at sell [at] yasuee.com within 14 days from the arrival of the product.
Please send us photos of the following, if there is any damage or missing parts:
For damages:
- Damaged section
- Cardboard shipping box
For missing parts:
- Missing section
- Shipping box
Once we have confirmed the problem, you may choose replacement parts, a replacement item (subject to stock), or a refund of the purchase price to your original payment method or as Yasuee Coins; original outbound shipping charges are refunded as well. At our discretion we may offer a goodwill partial refund so you can keep the item; this does not make an excluded cosmetic variation a confirmed defect or reduce your rights for a confirmed defect.
None of the change-of-mind conditions above apply in this case — we cover the return shipping and no restocking fee is charged.
Cancelling an order before it ships
You may cancel an order for any reason within 3 days of placing it, provided it has not yet shipped. There is no cancellation fee: you receive a full refund to your original payment method or as Yasuee Coins.
After those 3 days, a pre-order that has not yet shipped can still be cancelled. A refund to your original payment method is the amount paid less a restocking fee of 5%; a refund to Yasuee Coins is the full amount paid, with no restocking fee. To cancel, email Customer Service at sell [at] yasuee.com with your order number.
If your order has not shipped by the dispatch date shown when you ordered — or within 30 days of your order where no date was shown — you may cancel at any time for a full refund, with no restocking fee.
Cancelling after your order has shipped
If your order has already shipped but has not been delivered yet, you may still ask us to cancel it. Email Customer Service at sell [at] yasuee.com with your order number as soon as possible. If we are able to stop the parcel and it comes back to us, you can choose either:
- a refund to your original payment method of the item price less a restocking fee of 15% (the original outbound shipping is not refunded); or
- a refund to Yasuee Coins of the full amount you paid, including shipping, with no fee.
We issue the refund within 3 business days of the parcel arriving back with us. If the parcel cannot be stopped and is delivered to you, the 14-day return terms above apply instead.
How to reach us
Yasuee LLC
Email: sell [at] yasuee.com
